At GoodTonicllc, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
We accept returns within [14/30] days of the delivery date. To be eligible for a return:
The item must be unused and in the same condition that you received it
It must be in the original packaging
You must provide a receipt or proof of purchase
Non-returnable items include:
Used cleaning products or containers that have been opened
Gift cards
Items marked as “Final Sale”
2. How to Initiate a Return
To start a return, please contact our customer service at info@goodtonicllc.com with your order number and reason for return. We’ll provide you with return instructions and a return shipping address.
Note: Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
3. Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within [5–10 business days].
Refunds are not issued for:
Items returned in damaged or used condition
Products returned without prior authorization
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [48–72 hours] of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@goodtonicllc.com.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check your bank account again
Contact your credit card company
Contact your bank (processing time can vary)
If you’ve done all of this and still haven’t received your refund, please contact us at info@goodtonicllc.com.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact:
Email: info@goodtonicllc.com
Phone: +1 726 221 1661
